We ensure all customers are aware of our professional membership of both ARLA and the Property Ombudsman by displaying the logos on email footers, brochures, terms of business and any other important literature.
We promise to serve our Landlords and Tenants with the highest levels of good practice, fairness and always with the best of integrity.
We operate using best practice. Firstly, ensuring we set out a clear and transparent, easy to read terms of business and agreements, with clear arrangements, service levels and fee structures. We promise to maintain professional records and accountancy systems using our certified software, CFP.
Let Leeds ensures that all of our staff are fully trained and fully aware of their legal responsibilities as well as understanding the legal aspects of our industry. Our staff will maintain professional and appropriate contact with our customers to ensure Landlords and Tenants are kept up to date with important progress and information.
As a member of ARLA, the Association of Residential Letting Agents, and the Property Ombudsman, Let Leeds strives to provide the highest standard of service to all of our Landlords and Tenants.
We will do our upmost to ensure your complaint is satisfactorily investigated and concluded in-house, however, we will supply details of our professional membership referral complaint scheme should you remain dissatisfied with our responses.
Our employees are fully trained to deal with day to day operational complaints and enquiries. However, if you would like to make a formal complaint due to unacceptable work or conduct, we have set out the below procedure to ensure that your interests are safeguarded.