We know that sometimes things can go wrong with things in your student home so we're committed to solving your problems as soon as they arise.
To help us to help you as quickly as possible, Let Leeds operates a fully automated online reporting system for repairs and maintenance that is available around the clock, 24 hours a day.
Our online system is called FIXFLO and it's really important that you use it to log any issues you might have that involve maintenance and repairs, because we can only handle requests once they are logged in the system.
The system allows us to communicate between the Landlord and the Contractor and means that we can diagnose your problems, log and diarise maintenance, get the right Contractors out to you quickly and also monitor the Contractors to ensure they do a good job.
The FIXFLO system even allows you to upload photos of your problem to help our contractors assess what they might need to bring with them to fix the issue.
Until a request is logged online, we cannot send anyone out to deal with the issue. Once you have logged your issue, we'll be in touch to discuss the next steps and, if required, arrange for a contractor to come out and see you.
If you have a repair to report, a maintenance issue, or an emergency, log it now by accessing the system using the button below:
We only use a handful of trusted contractors to do repairs and they prioritise the urgency of the work and will respond accordingly. Here's an idea of the timeframes that they will aim to work to wherever possible:
|EXAMPLE||CONTACT TENANT OR VISIT PROPERTY|
|EMERGENCY||Flood / Burglary / Gas Leak||Within 24 Hours|
|HIGH||No Heating / Hot Water||24 hours (Winter) up to 4 days (Summer)|
|MEDIUM||Other Maintenance / Appliances||Within 7 Days|
|LOW||General Maintenance||Within 14 Days|
Please note: we cannot agree to the above timescales unless the maintenance request has been logged online first. If our contractors are unable to complete the job within the agreed timescales above, please report this to your Property Consultant immediately.
It may be that major works need quoting for and boiler replacements could take longer due to ordering parts.
In an emergency situation, we prioritise our maintenance requests and aim to get out to the property within 24 working hours. When there is an emergency, we ask you to log your request on FIXFLO in the normal way but also ring to speak with your Property Consultant directly, within normal working hours.
If you are calling out of hours and the office is closed, we have pre-recorded emergency details for you to follow. Just call the usual office number: 0113 322 9324.